Contact CourseCompass

CourseCompass is an Irish career guidance platform for secondary school students, guidance counsellors and parents. Whether you are a student who cannot open a result, a guidance counsellor pricing the platform for a whole year group, or a parent checking what data we hold, you can reach a person here. We are a small team based in Ireland and every email is answered by someone who works on the product.

How to reach us

General and student support

[email protected]

Account access, payments, results and data requests.

Schools, plans and pricing

[email protected]

Free school trials, quotes, Book Grant Scheme questions and demos.

Postal address

Limerick, Ireland

Support hours

Monday to Friday, 9:00 to 17:30 (Irish time)

What to contact us about

  • Students and parents. Sign-in problems, a payment that did not unlock an assessment, a result that will not generate, or a request to correct or delete personal data. Include the email address on the account so we can find it without asking you twice.
  • Guidance counsellors and schools. Free trial access for your year group, a written quote for a purchase order, help importing a student list, or a live walkthrough of the counsellor dashboard. Tell us your school name and the year groups involved and we can usually quote the same day.
  • Data protection. Access requests, deletion requests and questions about how student data is stored. See our privacy policy and student data rights pages first, as most answers are there.
  • Press and partnerships. Interview requests, speaking invitations and collaborations. Recent coverage is collected on our press page.
  • Security. If you believe you have found a vulnerability, please report it responsibly through our security policy.

Response times

We answer email monday to friday, 9:00 to 17:30 (irish time). Most enquiries are answered within one working day, and payment or access problems that block a student from seeing a result are treated as urgent and handled the same working day where possible.

During the busiest points of the CAO year, the change of mind window in June and July and the offer rounds in August, replies can take up to two working days. Data protection requests are acknowledged within five working days and completed inside the statutory one month period.

Before you email

Many questions are already answered on our FAQ page, our pricing page and the school package page. If you want to see what students and counsellors actually get before you contact us, the sample results are open to browse without an account.

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